Refund and Returns Policy for SuperRapic

Effective Date: December 31, 2024

At SuperRapic (https://superrapic.net/), we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward Refund and Returns Policy.

1. Eligibility for Returns

You can return most items within 30 days from the date of purchase for a full refund or exchange, provided the following conditions are met:

  • The product is unused, unopened, and in its original condition.
  • The product is returned with all original packaging, including any accessories, manuals, and free gifts that came with it.
  • You have the original receipt or proof of purchase.
  • The return request is made within 30 days from the date you received the item.

Non-returnable items: Certain items are non-returnable, including:

  • Opened or used electronics or cameras.
  • Gift cards.
  • Items marked as final sale or clearance.

2. How to Make a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@superrapic.net or call us at (585) 381-4416. Include your order number and details about the product you wish to return.

  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RA#) and instructions on how to return the item. Please note that items returned without an RA# may be delayed or rejected.

  3. Shipping the Return: Once you have your RA#, carefully package the item in its original packaging, including all accessories and documentation, and ship it back to us at the address provided.

    Return Address: SuperRapic Returns Department
    2006 Five Mile Line Rd,
    Penfield, New York, 14526,
    USA

  4. Return Shipping Costs: The customer is responsible for paying for the return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: Refunds may take 5-7 business days to appear on your account after processing.
  • Restocking Fee: If the item is returned in a condition that is not resalable (e.g., opened or damaged), a restocking fee of 10-20% may apply.

4. Exchanges

If you would like to exchange an item for the same product or a different one, please contact our customer service team. Exchanges are subject to product availability, and any price difference will be adjusted at the time of exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately, and we will provide a prepaid return label for the return and send you a replacement at no additional cost.

6. Refund Exceptions

Refunds will not be issued for:

  • Items returned after the 30-day return window.
  • Products damaged due to misuse or neglect.
  • Products returned without proper authorization.

7. International Returns

For international orders, the customer is responsible for all return shipping costs, and any applicable customs duties or taxes. We recommend using a trackable shipping service for international returns.

8. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

  • Email: info@superrapic.net
  • Phone: (585) 381-4416
  • Address: 2006 Five Mile Line Rd, Penfield, New York, 14526, USA

This Refund and Returns Policy was last updated on December 31, 2024. Thank you for shopping with SuperRapic! We are dedicated to providing you with high-quality products and excellent customer service.