Sales Policy for SuperRapic

Effective Date: December 31, 2024

At SuperRapic (https://superrapic.net/), we strive to offer an excellent shopping experience. Our Sales Policy ensures that both our customers and our business are protected, while maintaining a smooth, efficient sales process. Please review the following details regarding our policies on purchasing, payment, and order processing.

1. Pricing and Availability

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. Prices will be confirmed at the time of purchase.
  • Product Availability: We make every effort to ensure that the products listed on our website are available. However, in rare cases, an item may be out of stock or discontinued. If this occurs, we will notify you as soon as possible and offer you a substitute product or a full refund.
  • Promotions & Discounts: Promotions and discounts are valid only during the stated period and may not be combined with other offers unless otherwise specified. We reserve the right to cancel or modify promotions at any time.

2. Ordering Process

  • Order Confirmation: After placing your order, you will receive an order confirmation email. This email will include your order details, including items purchased, shipping address, and total cost.
  • Payment: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. All payments are processed through a secure payment gateway.
  • Order Processing: Once your order is confirmed, we aim to process it within 1-2 business days. During peak periods, processing may take slightly longer. You will receive an email notification once your order has been shipped.

3. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including Standard and Expedited delivery. The shipping costs will be calculated at checkout based on the shipping method and delivery address.
  • Shipping Time: Delivery times may vary based on your location. Typically, orders are delivered within 5-7 business days for domestic shipping (USA). International shipping times may vary.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number to track your package.
  • Shipping Delays: While we strive to ensure timely delivery, we cannot guarantee delivery dates due to factors outside our control (e.g., weather, holidays, customs delays).

4. Sales Tax

Sales tax will be applied to orders based on the shipping address. The applicable sales tax rate will be calculated and displayed during checkout. We are required to collect sales tax in accordance with local tax laws.

5. Order Cancellation

  • Before Shipment: If you wish to cancel your order before it has been shipped, please contact us immediately at info@superrapic.net or (585) 381-4416. If the order has not been processed, we will issue a cancellation and refund.
  • After Shipment: Once an order has been shipped, it cannot be canceled. You will need to initiate a return after receiving the product.

6. Return and Refund Policy

If you’re not satisfied with your purchase, you can refer to our Refund and Returns Policy for more information on how to return items and receive a refund. Products must be returned in their original, unopened, and unused condition within 30 days of receiving your order.

7. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@superrapic.net or (585) 381-4416. We will resolve the issue by providing a replacement, a refund, or a store credit, depending on the situation.

8. Customer Service

If you have any questions or concerns regarding our sales process, please don’t hesitate to contact our customer service team:

  • Email: info@superrapic.net
  • Phone: (585) 381-4416
  • Operating Hours: Monday – Friday, 9 AM to 6 PM (EST)

By placing an order with SuperRapic, you agree to abide by our Sales Policy. We are committed to ensuring a smooth shopping experience and to providing high-quality products and customer service.

Thank you for choosing SuperRapic!