Shipping Policy for SuperRapic

Effective Date: December 31, 2024

At SuperRapic, we strive to offer a seamless and efficient shopping experience for all of our customers. This Shipping Policy explains how we handle shipping, delivery times, shipping costs, and related information. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Time

We offer a variety of shipping options based on your location and preference. The shipping method selected at checkout will determine the speed of delivery. Below are the general shipping options available:

      • Standard Shipping:

        • Estimated Delivery: 5-7 business days (within the United States).
        • Available for most domestic orders.

      • Expedited Shipping:

        • Estimated Delivery: 2-3 business days.
        • Available for domestic orders. An additional shipping fee will apply.

      • Overnight Shipping:

        • Estimated Delivery: 1 business day.
        • Available for urgent orders placed before 12 PM EST. An additional shipping fee will apply.

      • International Shipping:

        • Estimated Delivery: 7-21 business days, depending on destination.
        • Available for select international destinations. Additional fees and customs charges may apply.

2. Shipping Charges

Shipping charges are calculated at checkout based on the following factors:

      • The shipping method you select
      • The destination address
      • The weight and dimensions of your order

Free Shipping:

      • SuperRapic offers free standard shipping for orders over $50 (within the United States).
      • Free shipping is automatically applied at checkout for eligible orders.

3. Order Processing Time

      • Order Confirmation: Once you complete your order, you will receive an order confirmation email with your order number and details. Please review your order carefully.

      • Order Processing: Orders are typically processed within 1-2 business days from the time of purchase. Processing time may vary during peak seasons or special promotions.

      • Shipping Notification: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Tracking Your Order

After your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through the shipping carrier’s website. Please note that it may take up to 24 hours for tracking information to update after your order is shipped.

5. Shipping Restrictions

      • Domestic Orders: We currently ship to all 50 states in the United States.

      • International Orders: We offer international shipping to select countries. Shipping times and costs may vary by destination.

Note: We are not responsible for any customs duties, taxes, or other import fees that may apply to international shipments. Please check with your local customs office for further information.

6. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. SuperRapic is not responsible for delays or issues caused by incorrect or incomplete addresses. If there is an error in your shipping address, please contact our customer service team immediately to correct the issue before the order is shipped.

7. Order Modifications & Cancellations

Once your order is processed, we strive to ship it as quickly as possible. Unfortunately, we cannot modify or cancel an order once it has been shipped. If you need to make changes or cancel your order, please contact us immediately, and we will do our best to assist you before the order is processed.

8. Damaged or Lost Shipments

In the rare event that your order is lost or damaged during shipping, please contact us immediately at info@superrapic.net. We will work with the shipping carrier to investigate the issue and ensure you receive a replacement or refund if applicable.

9. Delays in Shipping

While we strive to meet all estimated delivery times, SuperRapic is not responsible for delays caused by external factors such as:

      • Weather conditions
      • Carrier delays
      • Customs processing (for international shipments)
      • Public holidays or peak seasons

If you experience a delay, please contact our customer service team for assistance.

10. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us:

      • Email: info@superrapic.net
      • Phone: (585) 381-4416
      • Address: 2006 Five Mile Line Rd, Penfield, New York

By making a purchase on SuperRapic, you agree to the terms of this Shipping Policy. If you do not agree with these terms, please refrain from making any purchases on our website.